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Please note that it is the client’s responsibility to ensure that their pet’s vaccinations are up-to-date. We understand that life can get busy, but keeping your pet’s vaccinations current is essential to their health and well-being.

For your reference, here’s a brief summary of the C5 vaccination for dogs and F3 vaccination for cats:

• C5 vaccination for dogs: This vaccine protects against five diseases: distemper, hepatitis, parvovirus, parainfluenza, and Bordetella bronchiseptica (kennel cough). It is recommended for all dogs, especially those that are frequently boarded or come into contact with other dogs.
• F3 vaccination for cats: This vaccine protects against three diseases: feline herpesvirus, feline calicivirus, and feline panleukopenia (enteritis). It is recommended for all cats, especially those that are frequently boarded or come into contact with other cats.

If you have any questions or concerns about your pet’s vaccination status, please don’t hesitate to contact us. We’re here to help.

Thank you for choosing our boarding kennel for your pet’s needs.

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We hope this message finds you and your beloved pets in good health and high spirits. We are writing to inform you about an upcoming change to our pricing structure at Riverina Boarding Kennels.

As of March 1st, 2026, we will be implementing a modest increase in our service fees. However, we want to assure you that we will honour the current costings for all bookings made prior to this date. This means that any reservations made before March 1st will be charged at the existing rates, regardless of the service dates.

We understand that the increasing cost of living has been widely covered in the news, and we appreciate your understanding in this matter. Our decision to adjust prices is necessary to maintain the quality standards and exceptional care that you and your pets deserve.

Please note that all services, including dog boarding, doggy daycare, and grooming prices, will be subject to a $2 increase. The only exception to this adjustment is cat boarding, which will see a more modest increase of $1. We have carefully considered these adjustments to ensure fairness and accommodate the diverse needs of our valued clients.

We want to be transparent about the reasons for this change. The primary driving factor is the rising cost of living in Australia. Over the years, we have witnessed an increase in operational expenses such as wages, utilities, and supplies. By adjusting our pricing, we can sustain the quality standards you have come to expect from us, ensuring the cleanliness and safety of our facilities and providing ongoing training for our dedicated staff.

Additionally, we have taken into account the current financial environment within Australia. Economic fluctuations have impacted various industries, including the pet care sector. Our decision to adjust prices has been carefully considered to strike a balance between covering our rising costs and remaining competitive within the market.

We understand that price changes can be a concern. However, we want to assure you that even with the adjusted rates, our services remain highly competitive in comparison to other reputable boarding kennels in the area. We continuously strive to offer exceptional value and an unparalleled level of care for your furry companions.

We genuinely appreciate your trust and loyalty throughout the years. It is our privilege to serve you and your beloved pets, and we remain committed to ensuring their well-being and happiness during their stay with us. Should you have any questions or concerns regarding the upcoming pricing adjustment or the honoring of existing bookings, please do not hesitate to reach out to our friendly staff, who will be more than happy to provide further clarification.

Thank you for your understanding and continued support. We look forward to welcoming your furry friends and providing them with a safe and enjoyable experience at Riverina Boarding Kennels. 

Warmest regards,

The RBK Team

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1. Stay Informed

• Like our Facebook page and ensure your emergency contacts do the same. We will use Facebook to post updates whenever possible, but please understand that time constraints may apply.

• Emergency Alerts

• In case of a Watch and Act or Emergency warning, we will immediately initiate the following steps:

• Shut off the air-conditioning.
  • Secure all pets indoors.
  • Wet the surroundings of the building.
  • Dampen pets and their bedding.
  • Place wet towels at all external doors, including doggy doors.
  • Begin the evacuation process.

• Use of Fire Safety Equipment

• Our facility is equipped with fire extinguishers, fire blankets, and large hoses with fire nozzles. We will utilise these resources to the best of our abilities to combat the fire.

• Property Preparedness

• We have worked closely with the local Rural Fire Service (RFS) and their Captain has inspected our premises. He believes our property is well-prepared and easily defensible. However, it’s important to remember that fires can be unpredictable.

• Evacuation

• If the situation escalates to the point where an evacuation is necessary, our primary goal is to ensure the safety of all animals and staff. Please follow these guidelines:

• Ensure your contact information is up-to-date.
  • If you need to contact us call the kennel reception on 02 6026 3830 in the first instance. If you are unable to get through, leave a message
  • Messages may also be sent to us via the Facebook Messenger App.
  • If you are unable to reach the facility, please contact the local authorities for assistance.

• Emergency Contacts

• Ensure that your emergency contacts are aware of our evacuation procedures and can collect your pets if you’re unable to do so yourself.

We are committed to the safety and well-being of your pets. While we have taken every possible precaution to protect them, please remember that safety is a shared responsibility, and your cooperation is essential. We appreciate your trust in our boarding kennel and will do everything within our power to keep your pets safe during a fire emergency.

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