Dear Valued Clients,
We hope this message finds you and your beloved pets in good health and high spirits. We are writing to inform you about an upcoming change to our pricing structure at Riverina Boarding Kennels.
As of March 1st, 2024, we will be implementing a modest increase in our service fees. However, we want to assure you that we will honor the current costings for all bookings made prior to this date. This means that any reservations made before March 1st will be charged at the existing rates, regardless of the service dates.
We understand that the increasing cost of living has been widely covered in the news, and we appreciate your understanding in this matter. Our decision to adjust prices is necessary to maintain the quality standards and exceptional care that you and your pets deserve.
Please note that all services, including dog boarding, doggy daycare, and grooming prices, will be subject to a $2 increase. The only exception to this adjustment is cat boarding, which will see a more modest increase of $1. We have carefully considered these adjustments to ensure fairness and accommodate the diverse needs of our valued clients.
We want to be transparent about the reasons for this change. The primary driving factor is the rising cost of living in Australia. Over the years, we have witnessed an increase in operational expenses such as wages, utilities, and supplies. By adjusting our pricing, we can sustain the quality standards you have come to expect from us, ensuring the cleanliness and safety of our facilities and providing ongoing training for our dedicated staff.
Additionally, we have taken into account the current financial environment within Australia. Economic fluctuations have impacted various industries, including the pet care sector. Our decision to adjust prices has been carefully considered to strike a balance between covering our rising costs and remaining competitive within the market.
We understand that price changes can be a concern. However, we want to assure you that even with the adjusted rates, our services remain highly competitive in comparison to other reputable boarding kennels in the area. We continuously strive to offer exceptional value and an unparalleled level of care for your furry companions.
We genuinely appreciate your trust and loyalty throughout the years. It is our privilege to serve you and your beloved pets, and we remain committed to ensuring their well-being and happiness during their stay with us. Should you have any questions or concerns regarding the upcoming pricing adjustment or the honoring of existing bookings, please do not hesitate to reach out to our friendly staff, who will be more than happy to provide further clarification.
Thank you for your understanding and continued support. We look forward to welcoming your furry friends and providing them with a safe and enjoyable experience at Riverina Boarding Kennels.
The RBK Team